Support & Feedback

1. Play the video first. The extension reliably detects media once playback starts — opening the page alone is usually not enough.
2. After playback starts, click the ↻ refresh button in the panel to rescan.
3. Make sure the extension has access to the current site. Open the extension details at chrome://extensions and check "Site access".
4. If the page uses DASH (MPD) or DRM, the extension cannot detect it — that's a deliberate limit, see below.

• Check whether security software or browser settings are blocking downloads.
• A live HLS stream keeps recording until you press Stop or reach the configured duration limit.
• If a task seems stuck, press Stop and start it again.

The extension only remuxes (repackages MPEG-TS into an MP4 container) — it does not re-encode. Playback therefore depends on:

• whether your player supports the source codec
• whether the source keeps audio and video in separate tracks (merging them is not supported)

Try VLC or a browser player. If the source is HEVC/AV1, some players may not support it.

In browser default folder mode, clicking "Play" requests an optional permission used to open the downloaded file with your system player.

In custom folder mode the extension reads the file from that folder and plays it inside the panel, so no permission is needed.

Declining is fine — the file is already saved in your download folder and can be opened manually.

For security, the browser revokes folder write permission after a restart. Open the gear button in the panel:

• If "Re-authorize current folder" appears, click it.
• Otherwise click "Choose download folder" and pick it again.

The folder handle is stored locally in IndexedDB and never uploaded.

Possible reasons: the site uses DRM, DASH, low-latency HLS, or separate audio/video tracks. All of these are explicitly out of scope.

The extension contains no functionality to bypass paywalls, login restrictions or copyright protection — that's both a policy requirement and a product decision.

No. There is no developer server, no account system, no telemetry and no ad code.

Media URLs, download history and remuxing all stay on your machine. See the privacy policy.